![]() ![]() They both agreed on taking the item back from the customer. The customer’s purchasing manager has contracted the company’s sales responsible and informs him about the situation. The customer’s Purchasing manager has decided to return the goods to the company. The customer’s warehouse manager has informed the customer’s purchasing manager about the situation. On receiving the item on the customer premises, the customer has realized that the item is not of the same quality or is damaged during transit. Then that item has been delivered to the customer. Later item has been picked up from the warehouse, packed, and loaded into the vehicle. The company has created a sales order to facilitate the sales of that item to the customer. RMA cycle consist of following stages:Ĭonsider a scenario where a customer placed an order for 10 quantities of an item. The Return material authorization cycle for the vendor is not maintained in AX as it needs to be handled at the vendor’s end.ĪX has a very good functionality called RMA to facilitate the return of the goods from the customer. In case of a sale, it is provided to the customer by the company and in case of purchase, this number is provided by the seller, hereby authorizing your company for compensation. Click Pick and pack and then click Packing slip.Return Material Authorization in Dynamics 365 for Finance and Operations is the number given to authorize the return of goods. The following table explains where to find the report in the Application Object Tree (AOT) and how to navigate to the report in the Microsoft Dynamics AX client.Ĭlick Accounts receivable > Common > Sales orders > All sales orders. The following topics explain how to print a report and how to filter and sort the data on a report. For more information, see Filter the data on a report.įor additional information about how to configure the filters for this report, see Sales posting (form). There are several parameters that can be used to filter the data that is displayed on the report. You can use the Packing slip report to print packing slip information for confirmed sales orders. Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012 ![]()
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